Frequently asked questions

If your site doesn't respond, times out, or returns an error (HTTP 400 or above), we check again a minute later. We only email you once it fails twice in a row, so a single blip won't wake you up.

We read each site's certificate twice a day and email you 30, 14, 7, 3 and 1 day before it expires. When you renew it, the reminders reset automatically.

No. SurelyUp checks your sites from the outside, the same way a visitor would. There's no plugin, code snippet or DNS change.

Yes. The Pro plan covers up to 15 sites on one account, checked every minute, and Enterprise up to 100, so you hear about a problem before your client does.

Yes. Every alert has an unsubscribe link, and you can switch alerts off or on from your account at any time. Your sites keep being checked either way.

No. Sign up with your email, add your sites and start monitoring right away. You only enter payment details if you decide to choose a plan.

Yes. Cancel from your billing page in a couple of clicks. Your plan keeps working until the end of the period you've paid for, and you won't be charged again.

Yes. After a 14-day free trial with no card, if you're not happy after your first payment, email support@surelyup.com within 14 days of it for a full refund. You can cancel any time and won't be charged again.